Connect Intercom to Connie

• A Connie account and access to the Connie workspace where you want to use the integration.
• An Intercom account with permission to install apps in the Intercom workspace you want to connect.
• The region where your Intercom workspace is hosted. Choose that same region when connecting.

1. Open Connectors in Connie. If prompted, sign in or create your Connie account first.
2. In your intended Connie workspace, open Plugins → Connectors, find Intercom, and click Connect.
3. Select the region that matches your Intercom workspace and continue to Intercom.
4. Select the intended Intercom workspace, review the requested permissions, and authorize the connection.
5. Return to Connie and check that the account is marked Connected. Give it a recognizable name if you connect multiple accounts.

Authorization happens on Intercom. You do not need to paste your Intercom password or an access token into an AI chat.

Available actions depend on the permissions you approve and the access allowed for the connected account.

• Contacts and companies: find contacts, read their details, and create or update contact and company information.
• Conversations: list and read conversations, reply to a conversation, or close it.
• Support context: look up articles, list tags, add or remove contact tags, and create notes.
• Messages and events: send a message or record an event when your task or Workflow calls for it and the account has permission.

In AI chat: ask Connie to use your connected Intercom account. For example, “Find this customer in Intercom and summarize their latest support conversation.” Specify the account if you have more than one connection. Review any approval Connie requests before continuing.

In Workflows: add an action, search for Intercom, choose the action and connected account, and map the required inputs from your Workflow. Use returned contact or conversation IDs in later steps. Test with a harmless read before enabling actions that send messages or change data.

Intercom shows the permissions the app requests before you authorize it. Read permissions let Connie retrieve the corresponding contacts, conversations, companies, articles, tags, or teammate information. Write permissions allow the related updates, notes, replies, messages, or events. Check that screen for the exact permissions requested for your installation.

Your Intercom permissions and Connie's account access settings both apply. Manage who can use a connected account in Connie's Plugins settings. Information retrieved for your work may appear in chat responses or Workflow results, so choose a conversation and audience appropriate for that information.

See our Privacy Policy for how Connie handles data and our Terms for service terms.

In Connie, open Plugins → Connectors → Intercom, locate the connected account, and use its account menu to remove the connection. You can also revoke the app's access from your Intercom workspace's installed app settings.

Workflows using that connection will need another authorized account before they can continue. Disconnecting does not undo messages already sent or changes already made in Intercom. Disconnecting does not automatically remove information already saved in chat or Workflow results. See our Privacy Policy for data retention and deletion.

• “This app is private”: Intercom is restricting installation of the selected app. Customer OAuth installation requires the app's public-distribution approval. Contact Connie support with the app name and region shown; refreshing or changing your password will not change the app's distribution status.
• Workspace missing: check that you are signed in to the correct Intercom account, can install apps, and selected the correct region.
• Connection window does not open: allow pop-ups for connie.ai and try Connect again.
• Permission or disconnected-account error: check the account's access in Intercom and reconnect it from Connie if authorization has expired or been revoked.

Visit Connie Support or email support@connie.ai. Include the error message and region, without passwords or access tokens.