Zendesk

Update Zendesk Ticket

Update an existing Zendesk ticket.

1 creditRuns in your Zendesk account

Endpoint

Name	Type	Required	Note
identifieraccount · required	account	required	Connected account to use for this action. Select from your linked integrations.
ticketIdstring · required	string	required	Unique identifier of the support ticket. Example: `12345`
statusstring · optional	string	optional	Status value to set or filter by. One of: `new` (New), `open` (Open), `pending` (Pending), `hold` (Hold), `solved` (Solved), `closed` (Closed)
prioritystring · optional	string	optional	Choose the priority setting. See available options in the dropdown. One of: `low` (Low), `normal` (Normal), `high` (High), `urgent` (Urgent)
commentstring · optional	string	optional	Add Comment. Enter text content — supports multi-line input and template variables.
tagsstring · optional	string	optional	Tags (comma-separated). Supports a {{…}} reference (an earlier step's output, the current Record's Field, or inside a For Each the loop item {{<For Each>.item.<Field>}}) for dynamic values. Example: `urgent, billing`

{
  "type": "object",
  "properties": {
    "data": {
      "type": "object",
      "description": "API response data"
    }
  }
}